Effective Date: 6th March 2025
Course participants must review, understand and agree to the following terms and conditions which apply to all courses organised by OneSelf. Additional terms and conditions may be applicable to specific courses and that information will be available on the specific course booking page before any payment is due or made.
We warmly welcome everyone to our community at OneSelf, regardless of race, ethnicity, gender identity, sexual orientation, background, or experience. We create spaces with deep respect for each individual’s unique journey and we are committed to fostering an environment where all feel seen, valued, and included. Our work is rooted in connection, openness and learning from one another, and we truly believe that diversity enriches our shared experience. Whoever you are and wherever you come from, you are welcome here exactly as you are.
All participants in OneSelf training courses must be aged 18 years or over.
Places on training course places will be allocated on a first-come, first-served basis assuming eligibility from the day prior to the course start date.
Specific information about individual courses, including the course name, content, location, structure, trainers, price and payment conditions will be confirmed in a specific course email prior to booking. It is the responsibility of participants to make sure they understand this information and meet the conditions for attendance and payment as applicable to the specific course.
Participants in training courses may be required to share some or all of the following information depending on the nature of the course: preferred name, full legal name, current physical address, email address, date of birth, special access or other specific requirements, and a summary of professional qualifications, completed training(s) and relevant work experience.
OneSelf maintains a secure digital record of participants’ personal information as well as recording their attendance at training events for the purposes of providing certificates of completion. This information is stored securely and will only be shared with authorised OneSelf staff. We may want to share participants’ names and email addresses with other participants in the same training group. Participants may request that their email address is not shared with other participants by notifying the course administrator in advance of the course start date, however, we will need to share your preferred name with other participants.
OneSelf reserves the right to withdraw a participant’s place in the training if payment is not received by the due date unless prior alternative payment arrangements have been made with the course administrator.
To receive a certificate of completion, participants must attend the minimum number of training hours as outlined in the course information. Failure to meet the attendance requirement means we will not issue a certificate of completion.
Certificates of completion are provided in digital form (PDF).
For in-person courses, OneSelf is not responsible for any travel or accommodation expenses incurred by participants. Participants are strongly advised to obtain insurance to protect against the possibility of needing to withdraw from the course whether by their choice or due to changes enacted by OneSelf.
OneSelf reserves the right to cancel a training course if absolutely unavoidable. In the event of cancellation prior to the start of a course, a full refund of course fees, including deposit, will be provided. In the event of cancellation during a course, a pro rata refund of course fees, including deposit, will be provided.
OneSelf reserves the right to change the date(s) and location of a course if absolutely unavoidable. In the event of a change prior to the start of a course, a full refund of course fees, including deposit, will be offered if the participant wishes to withdraw. In the event of a change during a course, a pro rata refund of course fees, including deposit, will be provided.
OneSelf reserves the right to change the trainer(s) delivering the course if absolutely unavoidable. In the event of a change, the replacement trainer(s) will be of at least equivalent capability and there will be no refund unless the course cannot be completed and has to be cancelled.
OneSelf reserves the right to change the blend of in-person and online course elements if absolutely unavoidable. In the event of a change prior to the start of the course, a refund of course fees, including deposit, will be offered if the participant wishes to withdraw. In the event of a change after the start of the course, a pro rata refund of course fees will be offered if the participant wishes to withdraw.
Recording of any part of the training by participants is strictly prohibited, however, OneSelf reserves the right to record course content for internal review and professional development. For some courses, we may request permission in advance to share content with the course participants for personal educational use only and not be shared or distributed under any circumstances. In this circumstance, you will be given the option to remain off camera and silent in order to avoid identification.
We expect all participants to engage respectfully and professionally throughout the course. Harassment or disruptive behavior will not be tolerated and may result in removal from the program.
In the event of any concerns or disputes, participants should contact OneSelf to address concerns directly using the following email info@oneselfinstitute.com
OneSelf reserves the right to decline an application to attend a training course for any of the following reasons: incomplete or inaccurate application information; demonstrated conduct or behaviour that conflicts with the ethical standards of our training environment; or any legal, health, or safety concerns that would prevent the applicant from participating in a manner consistent with the standards of a professional training course. All decisions are made with the aim of maintaining the integrity, safety, and quality of the training experience for all participants.
OneSelf is committed to protecting the privacy and confidentiality of all participants in our training course. Given the sensitive nature of the material shared during the training, including personal and professional experiences, we require that all participants respect the confidentiality of their fellow participants. Any information shared by participants within the context of the training should not be disclosed outside the training environment without explicit permission. We take reasonable measures to ensure that the training space, whether in person or online, is secure, but participants are also responsible for safeguarding the privacy of any sensitive information they share. Violation of these privacy terms may result in removal from the course.
The OneSelf training courses deliver educational content about therapeutic models but are not a substitute for training as a therapist, coach or other associated profession. The courses are classified as professional development and are therefore not a substitute for personal therapy or mental health care. Participants should be aware that sensitive personal material may arise during the course, and while we aim to create a supportive environment, we are not responsible for emotional or psychological distress that may occur. It is the responsibility of each participant to seek appropriate support if needed. Participants in our courses acknowledge and agree that any personal or emotional challenges experienced either during or after attendance at a course will be managed by a therapist, supervisor or other qualified individual in the participant’s own time and at their own expense.
OneSelf reserves the right to amend these terms and conditions at any time. Participants will be informed of any relevant changes.